Globe Policy. • Report anything that may be considered a Health & Safety hazard. • Report all accidents, however minor. • Report anything or anyone suspicious to the Duty Manager immediately • Signing in and out for keys (cards) • Returning all keys after work • Returning worksheet to office KEY RESULTS AREAS The Key Results Areas for this position are: • Customer Service • Cleanliness of rooms/ areas • General attitude at work PERFORMANCE INDICATORS These KRAs will be appraised using the following indicators: • The level of quality maintained while focusing intensely on the customer. • Service Quality Audit Reports • Staff productivity report • Supervisor’s feedback HOURS OF WORK Normally 8 hours per day (excluding 1 hour for lunch and tea breaks) but due to the nature of the work as well as the status of the position, the Housekeeping Attendant is expected to regularly work long hours, on evenings, on week-ends, public holidays and during cyclonic weather.
Sunday, 2 February 2014
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Hotel Jobs - Laundry Manager
Region: Western Cape
Salary: Unspecified Monthly
Reference: 55950
Introduction : LAUNDRY MANAGER HK - LAM JOB TITLE: LAUNDRY MANAGER DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper SUPERVISES: All employees in the Laundry Section JOB SUMMARY The Laundry Manager is responsible for the smooth running of the Laundry Section and to provide a quality customer service to all our guests, internal and external. He is also responsible to ensure the good quality of linen delivered in the provision of the hotels’ services. DUTIES AND RESPONSIBILITIES: Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described. 1. Customer Service & Operations • Is responsible for the smooth running of the Laundry section. • Ensure that standards of excellence in customer service are maintained and regularly updated. (Linen provided are clean and to the hotels’ standard) • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded. • Deal with all guests’ queries and complaints swiftly and efficiently. • Co-ordinate with the Executive Housekeeper and outsourcers with regards to Uniforms, Furnitures and Fixtures, Detergents, machinery and Equipment, etc. • Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.) 2. Maintenance of facilities • Monitor maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards • Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times. • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. • Assist in the recruitment and selection of new employees in accordance with the company procedures • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs. • Conduct performance appraisals, filling daily occurrence book, motivate and train all operations staffs. • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently. • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed. 3. Human Resources • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
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Full Description : HOUSEKEEPNG MANAGER HK - HKM JOB TITLE: HOUSEKEEPING MANAGER DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper SUPERVISES: All employees of Housekeeping Department JOB SUMMARY The Housekeeping Manager works in close collaboration with the Executive Housekeeper and assists him in all his duties. She/He will is responsible to contribute for the achievement of departmental objectives through effective management of general housekeeping responsibilities, customer satisfaction, inventory maintenance and budget control. DUTIES AND RESPONSIBILITIES: Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described. 1. Customer Service & Operations • Is responsible for the smooth running of the department in the absence of the Executive Housekeeper. •
Work with the appropriate departments of the hotel to Obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests ‘stays meticulously. • Ensure that standards of excellence in customer service are maintained and regularly updated. • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded. • Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary. •
Deal with all guests’ queries and complaints swiftly and efficiently. • Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for room quality status. • Spot check of guestrooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard. • Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, and wooden special care. • Implement special cleaning program for Floors and Public Area team and to coordinate with other departments on special cleaning operations by Housekeeping department, contractors or engineering department. • Supervise Lost property (for the storeroom and distribution of unclaimed lost property.) • Supervise all outside contractors (Pest control, flowers, cleaning company, etc…) 2. Maintenance of facilities • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently. • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed. 3. Human Resources • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times. • Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets. • Supervise completion of staff duty rosters and staff holidays plan. • Constantly monitor staff moral to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times. • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. • Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance. • Carry out effectively the recruitment and selection of new employees in accordance with the company procedures and best practices and in line with wage budgets and manpower plans. • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs. • Appropriate records are maintained in accordance with occupancy and legal requirements. • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel. 4. Reporting •
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• Ensure the appropriate staffing levels for efficient operations while achieving set employee productivity targets. - Manage staff efficiently by encouraging team building. - Checking of daily attendance sheet on a regular basis. - Supervise completion of staff duty rosters and staff holidays plan. 4. Health & Safety Practices • Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met • Ensure and maintain that Health and Safety practices are followed at all times. • Adhere to fire alarm or any emergency statutory procedures in the event of fire. • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy. 5. Budget monitoring and Control • Ensure that all Hotels Constance financial control policies and procedures are strictly adhered to. • Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform). • Maintain adequate stock levels within Housekeeping stores and issuing as needed. • Appropriate records (linen stocks, repairs, etc..) are maintained in accordance with occupancy and legal requirements. KEY RESULTS AREAS The Key Results Areas for this position are: • Customer Service • Maintenance of Facilities • Staff Management SCHEDULE OF WORK
PERFORMANCE INDICATORS These KRAs will be appraised using the following indicators: • Service Quality Audit Reports • Level of Guest Satisfaction as indicated by feedback obtained through guest questionnaires. • Costs budgets performance – Labour Cost, Cleaning Materials Costs, Linen and Laundry Costs etc. • Maintenance Audit Reports • Staff turnover and absenteeism levels. • No of staff grievances reported and solved • Staff productivity report The working schedules are those normally associated with the position and level of responsibility. Due to the nature of work in the hospitality industry, the Laundry Manager will be required to perform odd hours, work on week-ends, public holidays and during cyclonic weather. Consequently no claims for overtime, extra payment or compensation in any form will be entertained.
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Title: Logistics and Warehouse Manager Industry: Non-profit/ Agriculture Location: Western Kenya Compensation: Competitive Salary based on qualifications and experience Benefits: Performance Based bonuses, transport and airtime allowances
Our client is looking for a Logistics and Warehouse Manager to build and maintain systems to track and secure inventory in our warehouses throughout Kenya.
Duties & Responsibilities Manage and motivate a number of associates who will account for our inventory.
Execute regular security and maintenance for each warehouse on a regular basis Collaborate with Other Managers and Teams, to achieve and improve Logistics and Inventory Management Manage and execute projects from start to finish, by working with other staff. Create and Deliver timely and relevant internal inventory reports to the Logistics Team Management as well as to other relevant internal and external parties.
Overseeing all inventory related operations including, daily inventory counts, training warehouse staff on proper stacking/counting, Ensuring all inventory movements are tracked in the stock cards and through receipts Help improve existing systems of inventory management Support regular auditing of all inventory and inventory related documentation Manage a set of high performing associates, provide individualized feedback and improve the Logistics Team capacity and capabilities Responsible for a large team and will also serve as a leader within the organization. High standards of performance, integrity, and teamwork. Continually improve systems, policies and procedures, and identify existing problems, and anticipate future ones.
Qualifications Bachelors Degree in Business/Development /Logistics/ Agriculture related studies Three (3) to Eight (8) years of work experience and a passion for logistics/ agricultural development in Kenya. Quick learner Strong work experience in a busy Logistics/NGO environment Very proficient and experienced with Computer Applications like Ms Office Excellent problem solver, must be able to come up with and implement solutions Leadership experience at work, including managing a team of people Strong work ethic, willing to work long hours during busy season Proven ability to set and meet targets on the job Clear written and oral communication Integrity and a positive attitude The ability to train and mentor staff High quality work with a strong attention to detail Willing to commit to working in Western/Nyanza region Fluent in Kiswahili and English Required. Passionate about serving smallholder farmers
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Logistics and Warehouse Manager) to jobs@corporatestaffing.co.ke before 6th February 2014
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Senior Sales Executive Industry: Manufacturing Location: Nairobi Salary: Ksh 50 – 65K gross + commission
Our client, a manufacturing company in the FMCG sector is looking for competent and qualified personnel to fill the Senior Sales Position
• Identify sales prospects and contact these and current accounts as signed. • Demonstrate technical marketing skills and company product knowledge. • To evaluate customer research, market conditions, and competitor data and implement marketing plan alterations as needed.
Qualifications
Job Duties and Responsibilities • Deputize the Head of Sales and Marketing • To meet set targets on daily, weekly and monthly basis. • Identify the marketing needs of the company. • Responsible for opening new markets in the designated territories. • Prepare strategies and action plans to realize growth of the market.
• Should be a holder of B.Com (marketing option) from a recognized University or equivalent. • Should be at least 30 years. • Should have at least 4 years in an FMCG environment • A certificate of good conduct • Valid BCE driving license • Computer literacy in Ms Office and internet
• Manage account services through quality checks and other follow up. • Ability to work anywhere in the republic of Kenya • A strong understanding of customer and market dynamics and requirements • Able to meet stringent deadlines and can work under minimum supervision • Identify and resolve client concerns
If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke , indicating the title (Senior Sales Executive 50 – 65K gross + commission) on the subject line before the 14th January, 2014. We do not charge for interviews. Please note your current salary on your CV. Only shortlisted candidates will be contacted.
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System Analyst Industry: Construction Location: Nairobi Salary Kshs 100,000/- net
Job Purpose: The System Analyst will be responsible for analyzing and developing IS, designing new IT solutions and recommending Software and Systems to improve the company’s efficiency.
Job Duties: • Analyzing the Company’s existing systems • Drawing up specific proposals for modified or replacement systems • Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
• Drawing up a testing schedule for the complete system • Management and implementation a new systems • Providing training to staff in the event of a new system • Keeping up to date with technical and industry development • Provide recommendations about accessing information and support
Knowledge: The applicant must have proficient knowledge in the following areas; • Windows OS • SQL, T-SQL Knowledge/ Database Admin • VB6/Dot Net Application Development • Windows/ WAN • ERP Knowledge
Education and Experience: • Graduate with a Technical Background • Over four years’ experience in a busy organization.
Personal Attributes: The incumbent must demonstrate the following attributes; • Strong analytical skills • Attention to detail • Great interpersonal relations • Flexibility and a team player
Skills: • Ability to determine work priorities • Ability to make decisions and take appropriate actions • Ability to meet schedules and deadlines of the work area • Ability to communicate effectively • Ability to interpret and apply complex rules, regulations, policies, and procedures • Ability to work under extreme pressure • High initiative and drive
If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke , indicating the title (System Analyst- Ksh 100,000/-net) on the subject line before 20th December, 2013 We do not charge for interviews. Please note your current salary on your CV. Only shortlisted candidates will be contacted.
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Territory Marketing Executive Industry: Manufacturing Location: Nairobi Salary: Kshs 20 – 35K gross + commission
Our client, a manufacturing company in the FMCG sector is looking for competent and qualified personnel to fill the Senior Sales Position
• Identify sales prospects and contact these and current accounts as signed. • Demonstrate technical marketing skills and company product knowledge. • To evaluate customer research, market conditions, and competitor data and implement marketing plan alterations as needed.
Job Duties and Responsibilities • To meet set targets on daily, weekly and monthly basis. • Provide daily, weekly and monthly reports on time • Present and sell company products to current and potential customers. • Identify the marketing needs of the region. • Responsible for opening new markets in the designated territories.
• Prepare strategies and action plans to realize growth of the market. • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made • Manage account services through quality checks and other follow up. • Ability to work anywhere in the republic of Kenya • A strong understanding of customer and market dynamics and requirements • Able to meet stringent deadlines and can work under minimum supervision • Identify and resolve client concerns.
Qualifications • Should be a holder of B.Com (marketing option) from a recognized University. • Should be at least 28 years old • Should have at least 4 years experience in an FMCG environment • A good conduct certificate • Valid BCE driving license • Computer literate in Ms Office and internet
If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke , indicating the title (Territory Marketing Executive 20 – 35K gross + commission) on the subject line before the 14th march 2014.
We do not charge for interviews.
Please note your current salary on your CV. Only shortlisted candidates will be contacted.
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JOB TITLE: HOUSEKEEPING MANAGER
DEPARTMENT: Housekeeping
REPORTS TO: Executive Housekeeper
SUPERVISES: All employees of Housekeeping Department
JOB SUMMARY
The Housekeeping Manager works in close collaboration with the Executive Housekeeper and assists him in all his duties.
She/He will is responsible to contribute for the achievement of departmental objectives through effective management of general housekeeping responsibilities, customer satisfaction, inventory maintenance and budget control.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
• Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
• Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
• Work with the appropriate departments of the hotel to Obtain and disseminate all relevant
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for room quality status.
• Spot check of guestrooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard.
• Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, and wooden special care.
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- Submit VAT, PAYE, and Corporate Tax returns
- General Administration duties
- VAT Compliance
- Import/ Export accounts experience
- Lodge and follow up customs duty and VAT refund claims
- Ensure correct procedures and documentation are submitted for importation and exportation of products and equipment
- Degree in Business (Accounting)
- CPA Graduate
- Good presentation skills
- Confidentiality and high integrity
- At least 5 years experience in accounting
- Extensive knowledge in import/export accounting
- In-depth knowledge of Customs and Excise Tax, VAT
- Ability to work under pressure
- Ability to meet deadlines
- Excellent attention to detail, accuracy and proper documentation
- Ability to work with minimum Supervision
- Excellent communication skills at all levels, both internally and externally
- Good business acumen, proficiency in accounting, Interpersonal skills
- Time management to meet deadlines for lodging transactions
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Company Profile
We are a diversified foodstuffs producer currently in the edible oil, soap, and rice lines of businesses. Founded in the 1960s on a commitment to local sustain ability, AIGL and its modern-day outfit, views its purpose as a catalyst in bringing prosperity to the common man through supply chain integration, indigenous talent cultivation, and maximum local value-chain capture.
Job Description
•Substantiates financial transactions by auditing documents
•Documents financial transactions by entering account information.
•Recommends financial actions by analysing accounting options.
•Summarises current financial status; preparing balance sheet, profit and loss statement, and
•Prepares asset, liability, and capital account entries by compiling and analysing account
Required Skills or Experience
•5 years experience
•Must be a Chartered Accountant
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- timely replenishment of the project account)
- Maintain a logical and comprehensive record of financial transactions, with supporting documentation, for reference and audit purposes.
- Provide the necessary assistance and documentation for audit of annual financial statements.
- Prepare monthly reconciliations.
- Compile monthly, quarterly and annual financial reports in a timely manner, with focus on the financial delivery of the project.
- Review pay slips for staff involved in the project.
- Create and update an asset register. Investigate the project budget variances and interpret them.
- Ensure that project related disbursements are carried out in a timely and efficient manner; (ensure smooth flow of funds to enable timely implementation of activities, including
- Assist in the development of the annual work plans and budgets for the project.
- Carry out any other related task for the good running of the organization.