Career224 jobs in South Africa march 2014.

Full Description : HOUSEKEEPNG MANAGER HK - HKM JOB TITLE: HOUSEKEEPING MANAGER DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper SUPERVISES: All employees of Housekeeping Department JOB SUMMARY The Housekeeping Manager works in close collaboration with the Executive Housekeeper and assists him in all his duties. She/He will is responsible to contribute for the achievement of departmental objectives through effective management of general housekeeping responsibilities, customer satisfaction, inventory maintenance and budget control. DUTIES AND RESPONSIBILITIES: Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described. 1. Customer Service & Operations • Is responsible for the smooth running of the department in the absence of the Executive Housekeeper. •
Work with the appropriate departments of the hotel to Obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests ‘stays meticulously. • Ensure that standards of excellence in customer service are maintained and regularly updated. • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded. • Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary. •

Deal with all guests’ queries and complaints swiftly and efficiently. • Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for room quality status. • Spot check of guestrooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard. • Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, and wooden special care. • Implement special cleaning program for Floors and Public Area team and to coordinate with other departments on special cleaning operations by Housekeeping department, contractors or engineering department. • Supervise Lost property (for the storeroom and distribution of unclaimed lost property.) • Supervise all outside contractors (Pest control, flowers, cleaning company, etc…) 2. Maintenance of facilities • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently. • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed. 3. Human Resources • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times. • Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets. • Supervise completion of staff duty rosters and staff holidays plan. • Constantly monitor staff moral to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times. • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. • Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance. • Carry out effectively the recruitment and selection of new employees in accordance with the company procedures and best practices and in line with wage budgets and manpower plans. • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs. • Appropriate records are maintained in accordance with occupancy and legal requirements. • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel. 4. Reporting •