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Hotel Jobs - Housekeeping Manager
Region: Western Cape
Salary: Unspecified Monthly
Reference: 55951
Introduction : HOUSEKEEPNG MANAGER HK - HKM
JOB TITLE: HOUSEKEEPING MANAGER
DEPARTMENT: Housekeeping
REPORTS TO: Executive Housekeeper
SUPERVISES: All employees of Housekeeping Department
JOB SUMMARY
The Housekeeping Manager works in close collaboration with the Executive Housekeeper and assists him in all his duties.
She/He will is responsible to contribute for the achievement of departmental objectives through effective management of general housekeeping responsibilities, customer satisfaction, inventory maintenance and budget control.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described.
JOB TITLE: HOUSEKEEPING MANAGER
DEPARTMENT: Housekeeping
REPORTS TO: Executive Housekeeper
SUPERVISES: All employees of Housekeeping Department
JOB SUMMARY
The Housekeeping Manager works in close collaboration with the Executive Housekeeper and assists him in all his duties.
She/He will is responsible to contribute for the achievement of departmental objectives through effective management of general housekeeping responsibilities, customer satisfaction, inventory maintenance and budget control.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described.
• Is responsible for the smooth running of the department in the absence of the Executive Housekeeper.
information concerning arriving guests and with his team prepare guests ‘stays meticulously.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
• Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
• Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
• Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
• Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
1. Customer Service & Operations
• Work with the appropriate departments of the hotel to Obtain and disseminate all relevant
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for room quality status.
• Spot check of guestrooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard.
• Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, and wooden special care.
• Work with the appropriate departments of the hotel to Obtain and disseminate all relevant
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for room quality status.
• Spot check of guestrooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard.
• Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, and wooden special care.
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