Hotel Jobs - Laundry Manager
Region: Western Cape
Salary: Unspecified Monthly
Reference: 55950
Introduction : LAUNDRY MANAGER HK - LAM JOB TITLE: LAUNDRY MANAGER DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper SUPERVISES: All employees in the Laundry Section JOB SUMMARY The Laundry Manager is responsible for the smooth running of the Laundry Section and to provide a quality customer service to all our guests, internal and external. He is also responsible to ensure the good quality of linen delivered in the provision of the hotels’ services. DUTIES AND RESPONSIBILITIES: Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks out side the scope of work described. 1. Customer Service & Operations • Is responsible for the smooth running of the Laundry section. • Ensure that standards of excellence in customer service are maintained and regularly updated. (Linen provided are clean and to the hotels’ standard) • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded. • Deal with all guests’ queries and complaints swiftly and efficiently. • Co-ordinate with the Executive Housekeeper and outsourcers with regards to Uniforms, Furnitures and Fixtures, Detergents, machinery and Equipment, etc. • Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.) 2. Maintenance of facilities • Monitor maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards • Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times. • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. • Assist in the recruitment and selection of new employees in accordance with the company procedures • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs. • Conduct performance appraisals, filling daily occurrence book, motivate and train all operations staffs. • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently. • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed. 3. Human Resources • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
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