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Front Office Manager

Date Posted: Monday, 06 January 2014
Industry: Admin, Office & Support
Employment Type: Permanent
Location: Harare

Job Summary

Applications are invited from suitably qualified and experienced persons to fill the position of Front Office Manager based in Victoria Falls.

Description

The following are essential pre-requisites for the incumbent:

The job

• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• Implement revenue management system and ensure that the department meets monthly financial benchmarks
• Direct and control the activities of Front Office, Reservations and Guest Activities, and to ensure adherence of standards, policies and procedures.
• Contribute by making suggestions for improvements in overall operations with an empasis on increasing guest satisfaction, revenues as well as reducing costs
• Monitor and analyze the payroll for Front Office to ensure maximum effectiveness towards guest services while realizing full profit potential.
• Implement and maintain consistent discipline according to HR guidelines.
• Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuation in business levels, special guests, grops, etc.

Requirements

The Person:

• Higher National Diploma/ Degree in Hospitality/ Hotel and Catering
• Minimum of 5 years' experience in a Front Office management position
• Minimum of 3 years in a five star environment
• Sound working knowledge of all Front Office Operations
• Exposure in an international hotel environment will be an added advantage

Keen client focus

• Flexible and decisive person
• Strong organizational skills
• Computer literate with in-depth knowledge of Opera
• Strong negotiating and interpersonal skills
•  
• Attention to detail and follow through
• Very well groomed and presentable

Interested persons should send their applications and detailed CV's via e-mail to: recruitmentfrontofficemanager[at]gmail.com no later than 17 April 2014

Please Register to apply online.