Jobs In Abuja Nigeria march 2014

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Job LevelExperienced Hire

Job Description

To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank

Duties And Responsibilities:

Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis

Participate in regional and other team meetings

Prepare monthly activity and performance reports for Regional Managers attention

Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels

Review applications for credit facility (in line with the Banks policy) and make appropriate recommendations/decisions

Act on behalf of and perform other tasks as assigned by the Branch Manager

Analyze and screen applications for credit based on the Banks credit risk procedures

Assist customers in the account opening process

Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market

Ensure timely resolution of customer complaints and issues

Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs

Initiate and carry out recovery action on non-performing credit facilities on assigned accounts

Maintain a comprehensive database of existing relationships/prospects

Key Performance Indicators:

% of loan recovery

% of retained customers

CASA, Tenored, PBT achievement against Target

Customer satisfaction index

Dormant/Inactive account ratio

Loan loss Provision/Total Loans and Advances

Number of Performing/Non-performing Loans and Advances

Quality of credit portfolio maintained

Quality of customer base

Revenue/customer growth rate

Minimum Education Qualifications:

First Degree from a reputable University

Post Graduate Qualifications:

A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage

Professional Qualifications:

Membership of a relevant professional management body would be an added advantage

Skills And Competencies:

Knowledge of basic products and services in the Financial Services Industry

Possession of basic listening skills to understand customer requests

Ability to provide prompt, accurate and complete resolution to general

Requests and directs technical queries to the most appropriate solution provider

Excellent communication and interpersonal skills

Interpersonal and communication Skills

Computer Appreciation

Customer service orientation

Negotiation Skills